Studio Policies

Communication
  • All communication is sent via email; please keep a current address on file!
  • Parents and dancers are responsible for reading all newsletters, memos, and etc.
Class Attendance and Expectations
  • Students are expected to attend class regularly
  • Please arrive 5 minutes before class time, and be ready to start at the scheduled time
  • Please use the washroom before class to avoid disruption
  • Arrive dressed in proper dance wear (see our dress code for more info)
  • Hair pulled back off of the face – no bangs please
  • Proper footwear must be worn – no socks please
  • Please bring a water bottle, with dancers name marked on it
  • There is a no cellphone rule in the dance studio – students may leave their cell outside the studio or with the teacher during class
  • Missed classes may result in the students removal from a routine for recital/event/competition
Class Changes, Cancellations, and Make-ups

Element Dance Studio reserves the right to combine, reschedule, change, or cancel any class with due to inclement weather, instructor illness,  insufficient registration and/or for any reason deemed in the best interest of the studio.  In such cases of a full class cancellation, a full refund will be given for any classes that have not taken place.  If classes are cancelled due to inclement weather, an announcement is typically made on our website, Facebook page, Twitter and our answering machine by 1:00pm (weekdays).

 

Element Dance Studio reserves the right to cancel without refund or credit, 1 class per year due to weather related circumstances.

 

In the event that classes need to be rescheduled for any reason, a reschedule date/time will be chosen that is in the best interest/convenience of the studio and the majority of dancers in a particular class.  If a student misses class, it is the students responsibility to catch up on missed choreography and lessons. With prior notification, dancers who are unable to attend these make-up dates can choose to attend another studio class of the same level or lower, but will not be eligible for a refund or credit.

 

*From Dec 12th-18th, along with one week following the last scheduled class day of the season, are our make-up weeks.  Dancers should remember to leave time available during these weeks for the potential of make-up classes. Inability or lack of desire to attend make-up classes during these weeks are not acceptable means to warrant a refund or credit.

 

In addition to the above, please see also our COVID-19 Policy regarding special closing circumstances.

Refunds/Credits

Please understand that due to the nature of Dance and Performing Arts schools, it is very difficult for us to offer refunds except in extreme and rare circumstances.  Yearly budgets and expenses, teacher pay, competition enrolment fees, costume orders, event bookings, and many more factors are all accounted for early in the year based on your registration and commitment.  Your dancer’s registration reserves a spot for them in our classes which have limited numbers.  Once a Term has begun, we are unable to fill that spot part-way through with another dancer. For these reasons, we DO NOT offer refunds/credits on registration fees, tuition fees, or costume fees.  Requests for refunds regarding change of home address, over scheduling of personal affairs, excessive school work, or other sporting activities, are examples of insufficient grounds for refunds/credits.

 

In cases of unforeseen medical conditions requiring prolonged absence, refunds will be given. Documentation may need to be provided.

 

Should Element decide to issue a credit, it is important to note that any and all credits held on an account are Non-Redeemable for refund or any cash value. In the event that a student has a credit to their account and chooses to leave or not return to the studio for a subsequent Term or Season, these credits remain Non-Refundable and will continue to exist on the dancer’s account should they choose to take classes with Element in the future. This includes dancers transferring to a different school, moving on to university, discontinuing the art, and other similar reasons.

 

Any and all credits provided to an account will first be used/applied toward any existing/outstanding balance on that account before it’s remainder can be used.

 

Credits do not expire and will remain until used as long as Element continues to operate.  Credits are not valid for use on merchandise or studio rentals.

Payments and Balances
  • We do require our Parents to Enrol in our AutoPay program through our Parent Portal.  This allows us to streamline our payment system,
    keep your account balance up to date, and provide a heightened level of security for your payment information.
  • Your tuition payments are automated through our system and will immediately appear on your account during the transaction posting date.
  • Due to the current climate surrounding COVID-19, class registrations will only require a registration fee (charged when registering) to hold your space in a class. 
  • In rare cases where enrolment in AutoPay is not possible, we do offer an EFT payment option. Please contact our office to set up your EFT payments. Those wishing to register for classes using EFT will have to contact our office for registration.
  • $10 Fee for declined and/or late Credit/Debit card payments.
  • Returned cheque fee is $25.00
  • You may check your account online at any time via our Parent Portal.
  • Accounts that are past due, will have a late charge applied at $10 for every month past due.

Studio Dancer Payment Dates

Term 1 Payment: August 1st (*For the 2021-22 Season)

Term 2 Payment: Dec. 1st.

Late Payment Fees:

The following charges will be automatically applied to your account for late or declined tuition payments. These penalties will be processed/due on the 1st of the month following the missed/late transaction. They will be automatically processed using the automatic payment information we have on file. (Credit Card, etc)

$10 Fee for declined and/or late Credit/Debit card payments.

$25 Fee for Bounced/returned Cheques/Declined EFT Payments.

Rescheduled, Altered, Or Cancelled Classes:

Element Dance Studio reserves the right to combine, reschedule, change, or cancel any class due to inclement weather, instructor illness,  insufficient registration and/or for any reason deemed in the best interest of the studio.  In such cases of a full class cancellation, a full refund will be given for any classes that have not taken place.  If classes are cancelled due to inclement weather, an announcement is typically made on our website, Facebook page, Twitter and our answering machine by 1:00pm (weekdays).

 

Element Dance Studio reserves the right to cancel without refund or credit, 1 class per year due to weather related circumstances.

 

In the event that classes need to be rescheduled for any reason, a reschedule date/time will be chosen that is in the best interest/convenience of the studio and the majority of dancers in a particular class.  If a student misses class, it is the students responsibility to catch up on missed choreography and lessons. With prior notification, dancers who are unable to attend these make-up dates can choose to attend another studio class of the same level or lower, but will not be eligible for a refund or credit.

 

*From Dec 12th-18th, along with one week following the last scheduled class day of the season, are our make-up weeks.  Dancers should remember to leave time available during these weeks for the potential of make-up classes. Inability or lack of desire to attend make-up classes during these weeks are not acceptable means to warrant a refund or credit.

 

In addition to the above, please see also our COVID-19 Policy regarding special closing circumstances.

Season Extensions:

Element reserves the right to extend our season end dates due to necessary and unforeseen circumstances up until June 30th. Classes extended beyond the original season end date (1 week after the last scheduled day of classes) are not refundable or creditable. However after June 30th, any remaining classes can be credited towards future classes upon request.

COVID-19 Closures:

In case of an outbreak of COVID-19, where we are required to close the studio, the following procedures will occur:

  • Element Dance Studio will pause all classes for up to one month (the season will be extended).
    • If we are unable to go back in to the studio for longer than one month the following options will be available:
  • OPTION A: Dancers may participate in the online classes at a reduced cost of 50% per class, with a credit given of 50% per class for the duration required to be online.
  • OPTION B: A full credit for the duration required to be online.
  • Once we are permitted to resume classes back inside the studio, we will pick up the rest of the season where we left off, following NS government regulations. 

*There are no refunds/credits for the post-closure duration that we are permitted back inside the studio.

 

*Once the decision is made to proceed with virtual classes, dancers will be given a one week deadline to choose either OPTION A or OPTION B.  After this period they will be required to continue with the terms set out above.  

*Credits will be calculated and applied after the duration of the closure.

$0 Outstanding Fees/Arrears Season Requirement:

Element Dance Studio requires any and all outstanding fees (or any accounts in arrears) to be paid in full prior to the start of each dance season no later than August 31st preceding our Fall start.  Dancers with outstanding fees (or accounts in arrears)  will not be permitted to dance in the coming season and any registration fees associated with the upcoming season remainnon-refundable.

$0 Outstanding Fees/Arrears Performance Requirement:

It is understandable that on occasion parents may face a delay or setback in their ability to pay fees.  However these incurrences must be rectified before any performance event in order for your dancer to be eligible to participate in such events.  This includes recitals, competitions, and any other performance event associated with your dancers classes.  Dancers with outstanding fees (or accounts in arrears)  will not be permitted to perform in Element events, and any and all fees associated or paid toward the event will not qualify for a refund or credit.

Lost/Stolen Items/Costumes:

Element is not responsible for any lost or stolen items.  Please be extra diligent in maintaining costumes and personal items during performances, recitals, competitions, etc.  Lost costumes may need to be replaced at your expense before your dancer can perform on stage. Element reserves the right to disallow without refund a dancer from performing on stage during an event if their costume is not worn. 

Withdrawal From Company Classes: (Company Dancers Only)

A Parent or legal guardian must complete and sign a discontinuation form (available upon request). The discontinuation form must be received by Element’s main office, or scanned and emailed PRIOR TO THE FIRST OF THE MONTH they are withdrawing from. Verbal notification and non-attendance are not considered automatic withdrawal. There is a no refund policy once payment has been processed.

Unlimited Payment Plan and Company Class Refunds: (Company Dancers Only)

Should circumstances arise where Element decides a refund is warranted, the following rates will be used to calculate refunds for our Company members:

 

Classes taken by any Company member (this includes exclusive Company classes and non-exclusive, but excludes Unlimited plans), will be refunded at a rate of: *$12.43/hour (Includes hst).

 

*Unlimited Payment Plan classes will be refunded as per the following equation:

(Unlimited pricing base rate minus $544) divided by (# of class hours per season) = amount per hour to refund +hst

 

*Production will be refunded at a rate of $14.00/hour (Includes hst).

Competition Fees: (Company Dancers Only)

Element Dance Studio collects and submits Competition Entry fees to various competitions throughout the year. Element Dance Studio acts as a “middle man” for these transactions so that dancers and their teams can enter and participate in competition events.  Once Entry fees have been submitted to a given competition, Element no longer has control over, and is no-longer responsible for the refunding of these fees in any way or for any reason.  In the event that a given competition chooses to provide Element with a Refund or Credit for services not rendered or any other reason, these Credits and Refunds will be made available to our families.

COVID Choreography Policy: (Company Dancers Only)

All choreography done at Element is intended for the 2021/2022 competitive season, however, I understand that if competitions are unable to run in 2022, Element will not be refunding fees relating to choreography taken place.

menu
Loading...