Studio Policies

Communication
  • All communication is sent via email; please keep a current address on file!
  • Parents and dancers are responsible for reading all newsletters, memos, and etc.
Class Attendance and Expectations
  • Students are expected to attend class regularly
  • Please arrive 5 minutes before class time, and be ready to start at the scheduled time
  • Please use the washroom before class to avoid disruption
  • Arrive dressed in proper dance wear (see our dress code for more info)
  • Hair pulled back off of the face – no bangs please
  • Proper footwear must be worn – no socks please
  • Please bring a water bottle, with dancers name marked on it
  • There is a no cellphone rule in the dance studio – students may leave their cell outside the studio or with the teacher during class
  • Missed classes may result in the students removal from a routine for recital/event/competition
Class Changes and Cancellations
  • Element Dance reserves the right to combine, reschedule, or change classes due to inclement weather, instructor illness, dance events, etc.
  • If classes are cancelled due to bad weather, an announcement on our website, Facebook page, Twitter and our answering machine will be posted by 1:00pm (weekdays)
  • If a student misses class, it is the students responsibility to catch up on missed choreography and lessons
  • Element Dance reserves the right to change teachers or cancel classes due to insufficient registration. If a class is cancelled for the term, a full refund for those cancelled classes will be given.
Refunds

Please understand that due to the nature of Dance and Performing Arts schools, it is very difficult for us to offer refunds except in extreme and rare circumstances.  Yearly budgets and expenses, teacher pay, competition enrolment fees, costume orders, and many more factors are all accounted for early in the year based on your registration and commitment.  Because of this, our policies regarding refunds are as follows:

 

  • Registration fees are non-refundable
  • Once dance payments have been submitted, there is a no-refund policy. This includes class fees, costume fees, and event fees
  • Only in cases of extreme unforeseen medical conditions will refunds be given. Documentation may need to be provided
Payments and Balances
  • Payments may be made online through our Parent Portal, in our office, or by phone during office hours.
  • We do require our Parents to Enrol in our AutoPay program through our Parent Portal.  This allows us to streamline our payment system,
    keep your account balance up to date, and provide a heightened level of security for your payment information.
  • Your tuition payments are automated through our system and will immediately appear on your account during the transaction posting date.
  • Due to the current climate surrounding COVID-19, class registrations will only require a registration fee (charged when registering) and a 10% deposit (charged on July 1st), to hold your space in a class. 
  • In rare cases where enrolment in AutoPay is not possible, please contact us to discuss alternate payment options.
  • Returned cheque fee is $25.00
  • You may check your account online at any time via our Parent Portal.
  • Accounts that are past due, will have a late charge applied at $10 for every month past due.
  • Any student with an overdue balance of 30 days or more will not be permitted in class until payment has been made in full, or payment
    arrangements have been made.

Studio Dancer Payment Dates

Term 1 Payment: Due Upon Registration (*Sept 1st, for 2020/21 Season)

Term 2 Payment: Dec. 1st.

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